FAQ

Glam Moda is an international luxury fashion retailer and personal shopping platform, offering curated access to rare, season-defining pieces from leading fashion houses and emerging designers. Through a combination of official retail partnerships, owned inventory, and verified global sourcing, we provide exclusive access to limited and hard-to find luxury items supported by multilingual concierge-level service.

We source products through strategic retail partnerships such as BaseBlu and Tessabit, as well as verified luxury suppliers, authorized distributors, global boutiques, wholesale channels, and owned inventory. Every item undergoes internal verification to ensure it meets our strict quality and authenticity standards before being offered for sale.

Yes. All products sold on Glam Moda are guaranteed to be 100% authentic. We stand behind every item through our Authenticity Guarantee. In the highly unlikely event that an item is proven to be counterfeit, customers may be eligible for a refund in accordance with our Authenticity Policy.

Glam Moda maintains official retail relationships with select partners, including BaseBlu and Tessabit. However, we are an independent luxury retailer and are not directly affiliated with every brand displayed. All brand names, trademarks, logos, and intellectual property remain the property of their respective brand owners.

Yes. We offer multilingual customer support and international assistance. Our personal shopping team is available to help clients worldwide in multiple languages.

Yes. Glam Moda ships worldwide except war zones. Shipping availability, delivery times, and courier options may vary depending on destination and product type.

In certain countries, government regulations require customs authorities to inspect shipments before duties and taxes can be assessed, meaning courier partners are not permitted to prepay these charges on behalf of customers. As a result, import duties, VAT, customs clearance fees, and related charges may be payable by the recipient upon delivery, as determined by local customs authorities or courier partners.

Once your order is confirmed and shipped, tracking details will be available in your account dashboard and sent via email.

Orders are typically processed within 1–7 business days, depending on item availability and sourcing location. Some exclusive or special-order items may require additional processing time.

In rare cases where an item becomes unavailable, Glam Moda reserves the right to cancel the order and issue a full refund. Customers will be notified promptly.

Yes. We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, stock issues, policy violations, or other legitimate concerns.

Delivery times are estimates and not guaranteed. Glam Moda is not responsible for delays caused by couriers, customs clearance, weather conditions, or force majeure events.

If your package arrives damaged or is lost in transit, please contact our customer support team promptly. Claims are handled in accordance with courier policies and our Shipping Policy.

We accept:

• Visa
• MasterCard
• Apple Pay
• Google Pay
• Samsung Pay

Installment options may be available at checkout through:

• Tabby
• Tamara
• Flooss

Availability varies by region.

Payment is authorized and processed immediately once your order is confirmed.

Installment approval is subject to the payment provider’s independent decision. Glam Moda does not control acceptance decisions made by installment partners.

Returns are accepted in accordance with our Returns & Refund Policy.

Some items may be non-returnable, including final sale items, worn items, personalized items, and select luxury products.

No. Certain categories may be excluded, such as:

• Final sale items
• Intimates or hygiene-sensitive products
• Items showing signs of wear
• Products missing original tags or packaging

Return requests must be submitted within the timeframe specified in our Returns Policy. Late requests may not be accepted.

All authenticity claims are reviewed under our Authenticity Guarantee. Claims must be supported by credible evidence and may require third-party authentication verification.

We use advanced fraud detection tools and reserve the right to:

• Cancel suspicious orders
• Request additional verification
• Block repeat abuse or chargeback activity

Yes. We process personal data in accordance with our Privacy Policy, GDPR, and applicable data protection laws. Customer data is used only to fulfill orders, provide services, and meet legal requirements.

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Customer support is available to assist with orders, authenticity questions,
and general inquiries.