Return & Refund

Refunds:

• Refunds are issued as store credit only.
• Credit excludes costs like shipping, taxes, duties (which are non-refundable).
• We are not responsible for any foreign exchange fees charged by banks or payment processors.

Returns:

• Returns are only accepted for quality issues, damaged, or incorrect items.
• Notify us immediately upon receiving a faulty item.
• Email shop@glammoda.com with proof images to request a return authorization number (RAN).
• Our team will assess your request and decide if it's eligible.
• If approved, we will refund the item’s value as store credit once we receive it in its original condition.

Return Conditions & Procedure:

• Request a return within 2 days of delivery.
• Do not send items without prior approval; unauthorized returns will be rejected.
• Once approved, ship the item within 2 days in its original, unused condition with all tags and packaging.
• Damaged, soiled, or altered items will not be accepted and will be sent back at your expense.

Return Exceptions:

• Use the same shipping service as the original delivery unless otherwise approved.
• Returns must be from the original delivery location unless approved by customer care.

Repeated Returns:

• Frequent return requests may lead to account restrictions or deactivation.

Exchanges:

• We do not offer exchanges. To get a different item, place a new order.

Cancellations:

• Orders cannot be canceled once placed.